All orders €40 and over receive FREE delivery!

Orders less than €40 have a flat €7.95 fee.

If you order before 12pm CET, your order will be picked, packed and dispatched that same day.

If you order after 12pm, it will be picked, packed and dispatched the following business day.

While delivery times can vary depending on a number of factors, you are likely to receive your order 1-3 business days from dispatch.

Simply get in touch with our friendly customer support team and they'll get your return started.

Please remember that your return needs to be lodged within 30 days of receiving your order and any washable products must be unused and in original packaging.

For more information on returns, visit our Invizi Fit Promise page.

We will process your refund as soon as we receive your returned product.

Depending on your bank this refund may take 5-10 business days to appear in your account.

Never Run Out is our optional recurring order service.

All you need to tell us is how many pieces of a product you need each day and our system works out how often we should send you a carton so that you remain stocked-up at all times.

There is no lock-in commitment and you can cancel, pause or change your Never Run Out schedule at anytime. Simply do so through My Account or by calling our customer support team.

It's super easy!

Simply browse to the product you want to order, click on the Carton option and then choose the Never Run Out option, then tell us how many pieces you need each day.

Click on "Add To Cart" and complete checkout like any regular order. Along the way we'll do the calculations for you and show you how often we suggest to send you a new carton.

There are no surprises - and you get to save a further 10% on your orders with Never Run Out.

You can also give us a call and our customer support team will happily help set it up for you.

Not at all - there's enough things to remember in life, so we take this off your to-do list!

Our system will email you a few days before each order is due to be processed.

That way you can choose to change the order (delay, skip, edit or cancel), the payment method or check to make sure that there are sufficient funds in the payment account before the date.

Absolutely!

Let's say you use 4 pull-ups a day and use a booster pad in one of those pull-ups every night.

In the same order you can have different products with different delivery cycles. The system handles that.

You'll receive both items on their required individual schedules.

If you wish to, you could also place this as two separate orders.

Never Run Out orders can be paid for by most credit cards, some debit cards, or by using PayPal.

It is a smart automated system and it needs a payment method it can process electronically, so payment methods like direct deposit are not able to be supported.

You can do this through your My Account page or by contacting our customer support team.

You can cancel, skip, delay or change your Never Run Out orders at anytime.

You can create a free Invizi account here.

Don't stress, we've all been there!

Click on the "forgot your password" link on the login screen for help. We will email you a secure link that will allow you to reset your password.

If you've ordered from us before and not setup a password, that's also ok. Go through the process to reset your password to create one (you're sent an email as security) and you'll then be able to login and view your order history in full.

Having an account with us doesn't cost you anything and allows you to view your past and upcoming orders, make amendments to your Never Run Out orders, update your delivery or payment details and more.

Consider it your home base for any order related information.