Frequently Asked Questions

No two people are identical, so your needs might be slightly different from the next person, so we've created a quiz to help guide you. Try the quiz here >

We accept all major credit and debit cards. We also accept most popular payment methods including PayPal, Afterpay, Zip, Check and Direct Deposit.

That's ok. Click on the "forgot your password" link on the login screen for help. We will email you a secure link that will allow you to reset your password.

If you've ordered from us before and not setup a password, that's also ok. Go through the process to reset your password to create one (you're sent an email as security) and you'll then be able to login and view your order history in full.

We understand this can happen so we offer a 100% money back guarantee if for any reason you don't feel that what you've ordered is right for you.

We're here to help. Send us an email any time at hello@invizi.com or call us on 1-844-4-468494 between 9am and 5pm ET, Monday–Friday excluding holidays. We also have live chat available via a button in the bottom right of your screen.

We deliver USA-wide, straight to your doorstep. If you're browsing from outside the United States and have a query about overseas delivery, please contact us.

We offer free delivery on all orders over $99. If your order is under $99, we charge a flat rate of $4.95.

We dispatch our paid orders every weekday with a cut-off of 11am UST. If your order is placed before 11am then we'll dispatch it from our warehouse same day.

Subscribe & Save is our optional recurring order service. For many customers they know what products work for them and they roughly know how many they need each day. With Subscribe & Save all you need to tell us is how many pieces of a product you need each day and our system works out how often we should send you a carton so that you remain stocked-up at all times.

It's super easy! Simply browse to the product you want to order, click on the Carton option and then choose the Subscribe & Save option, then tell us how many pieces you need each day.

Click on "Add To Cart" and complete checkout like any regular order. Along the way we'll do the calculations for you and show you how often we propose to send you a new carton.

There are no surprises - and you get to save a further 10% on your orders with this option.

You can also give us a call to have our customer service team set it up for you.

Don't worry - with Subscribe & Save, there are no commitments or contracts. You can cancel at any time either through your Account or by contacting us.

We'll also send you an email a few days before each shipment as a handy reminder before each delivery.

Absolutely - you can change, skip, cancel or reschedule deliveries at any time via your Account or by contacting us.

You can also change your payment method, delivery address, delivery frequency, order quantity and so much more!

Subscribe & Save orders can be paid for by most credit cards, some debit cards, or by using PayPal. It is a smart automated system and it needs a payment method it can process electronically, so payment methods like direct deposit are not directly supported. We can support these other payment methods if you contact us directly.

No. If you're concerned that an order will ship without you knowing then don't be. Our system will email you a few days before each order is due to be processed. That way you can choose to change the order (delay, skip, edit or cancel), the payment method or check to make sure that there are sufficient funds in the payment account before the date.

Absolutely. Let's say you use 4 pull-ups a day and use a booster pad in one of those pull-ups every night. In the same order you can have different products with different delivery cycles. The system handles that. You'll receive both items on their required individual schedules. If you wish to, you could also place this as two separate orders.